Feed back from our Customers
Note : For confidential  reason and to prevent spam mails, the senders e-mail were removed. If you need clarification, we need sender's consent to reveal their e-mail address to you on request.

Your Referral helps us grow and improve our standard of meeting your requirements ! Many Thanks !!

ben.stranieri@rmit.edu.au   AU / daniel

 Hi Daniel,

 I purchased a Panasonic DVX -100 and a lens at a later stage through  Daniel at Expandore. The service was at a level that is impossible to
 find here . They obviously know what they are talking about,  have great prices and prompt delivery. I won't look past them for future  A/V supplies.
 Many Thanks
 Ben Stranieri  
  
 Teacher RMIT

From: Luca Nicoletti
To: "broadcast" <broadcast@expandore.com>
Sent: Wednesday, November 12, 2003 10:24 PM

Hi my dear Edward!
I received the package: all ok! The only delay that I had was due to the Custom
I saved a lot of money with you, thanks a lot!! Your company is very serious & convenient: this will give a great "kick in the ass" at all the
non-serious companies working on the net!! Continue as is, please!! (you can post this comment in your customer's feedback, if you want).


Thanks, Edward!
See you soon!
Greetings from Italy to you and your staff.
Luca Nicoletti - Aosta Valley

 From: "J.J.R.R REDY"
 To: <xpandore@singnet.com.sg>
 Sent: Thursday, September 25, 2003 1:10 PM
 Subject: Re: Fw: Regarding your Purchase of DSR-PD150.... from Expandore

Dear Mrs shirley Tan,
  I'm fully satisfied with the services offered by your company. my equipment  has arrived on expect the delay due to the bank transaction. I'll surely
 have business again with your company and also warmly recommend your  company  to other people. thanks a lot for your service and regards.

 Yours Faithfully,
 J.J.Rudolphe Redy
 Managing Director
 Imagery Valore LTD
Mauritius

From: "Johan Lundberg"
To: <steven@expandore.com>
Sent: Saturday, August 02, 2003 6:14 PM
Subject: Re: warranty service needed
 Dear Steven.

 This Wednesday my DVX100 was returned from service.
 All in all I am very satisfied with Expandore and you truly deserve this  letter for your customer feedback page.
 I thought one of the big disadvantages of ordering from a far away company  like Expandore would be the limited warranty and to have to send your  equipment back to Singapore for service. Though, because of very  competitive prices and great customer relationship I decided to order from  Expandore anyway. And I must say it was one of the best purchases I have
 ever made. The whole ordering process was nothing but pleasure.
 However, after some time I noticed a problem with my camera, a problem  that required  service by Panasonic. I quickly contacted Steven again  because my warranty was about to run out. The reply from Steven goes  something like this: "Relax, if your camera is defect we'll have it fixed  for you, don't worry about the warranty".
 Sending the camera in for service was an experience as good as the ordering process, and I could not have found better service here . Now my camera is back from Singapore and all is well.
 Thanks alot for all your help Steven and the other people at Expandore!
 Your company has already been, and most certainly will be highly  recommended to anyone looking for quality products, great prices and most  important of all, outstanding professional service.

 Once again thanks alot!
 Johan Lundberg

Steven, Edward, Wendy

This e-mail to tell you that the cargo arrived well, as promised before the week end, exactly the 04 July 2003 at 13h00.
All is correct.
I wanted also to mean you all my consideration like my thanks.
Indeed, living with some millers of  kilometers between Colombier Fontaine and  Singapore, not knowing the English language, it was not obvious for me, to trust a company far from known in France, especially for a purchase of about 2900 euros.
It is your professionalism which was translated throughout this transaction by the sending of fast answers, clear and precise which
made me take confidence.  Comforted when the cargo arrived, I must say that I had a very friendly thought for you two.
Still cheer, I have still some purchases to carry out to supplement my material as it goes from either as we will remain in contact.
Moreover on my recommendation, I think that some of my friends will make contact for similar purchases.
. . . . . . . . . . . . . . .

Best regards and thanks a lot.
Guy

Stephen Sun,

Thank you for your exemplary service and I am delighted with the product. It arrived on time and in perfect condition. I was reluctant to buy on the internet as I have heard so many negative experiences, however expandore.com has given me confidence that there are traders who  ‘say what they do’ and ‘do what they say’. No ambiguity there and I endorse and recommend more buyers to your company and style of business.

Thank you,

Dileep Sharma

Dear Expandore,

I recently had the pleasure of purchasing from Expandore Pty Ltd a new   Panasonic pro - videocamera. The arrangements were all completed by electronic messaging online and TT transfer of funds. As I was only passing through Singapore overnight I was most anxious that I could take delivery very late in the evening at my hotel. Expandore staff treated me with the utmost professionality and courtesy. The merchandise was delivered on time as promised and I have confidence in their capacity and integrity to deliver. I can highly recommend their service.

Dear Daniel,

The camera is great and in the next day or two you will hear from a Gary Kent who wishes to buy the same equipment if he can arrange it with you.  Good luck. I hope you received the VAT refund form posted at the airport as instructed?

Regards
David R Syme
Executive Director
ADRA Australia

France

Germany

Hallo Steven!

I'm very happy about the business we made with You! The Camera arrived  on Friday and we picked her up on Saturday because DHL told us, that they wouldn't be able to deliver on Monday because of carneval- holidays.
As I know by myself, it is very important for  buyers to know how a foreign company works, if you want to, you can give my e-mail- address and telephone numbers(+49-700-52262771 and +49-172-2418291) to  German, Russian, French or English speaking people who want to know about my great experience doing this business with you.
For instance: Mister Volker Barth from Freiburg/ almost called  my by phone and asked me about our experience. Today I'll call him back
to tell him that everything was fine!

Yours sincerely
Ingeborg Jacobs

GeCatalin :: Braescu  rmany  Thai MROMANIA (Eastern Europe)a

Thanks for the information, my brother is in Berlin already.

haha! yes, that's the way he is, very careful. Anyway he was very impressed, he told me that from that time he only will buy from you ,too, because of the great service and the good price.

For sure I will see you, when I am in Singapore, I saw many interesting things on your homepage, hmm! Sounds like getting new stuff for my small film studio.

Just want to thank you, for your patience and the great service, btw. I told my friends about your homepage shop and the great service. I think you will get busy next time.

Best Regards

Thai

ustralia  Gordon Kuze

Indonesia

Dear Shirlene,
First of all, I have received the PDX10P  from you yesterday.
Congratulations on a first class service over the Internet - it is on of the best shopping experience I have ever had for expensive items on the Internet. It's no mean feat for a web business to engender a feeling of honesty and trust via a web site, and for your customers to send you in some cases, more than US$2000. You and your colleagues deserve every success.

Daniel, thank you for the delivery of the DSR-45. It arrived when you said it would, which is a first in my experience of buying from the internet.

Thanks again, I shall be recommending you to others,
Bruce

From: "Stéphane BERLA"
To: "'Edward'" <broadcast@expandore.com>; "'Steven'" <steven@expandore.com>
Sent: Thursday, July 03, 2003 5:28 AM
Subject: RE: Your Tracking no 839989431115/Re: Wired fund ?

Dear Edward and Dear Steven,

I have received the AGDVX100 today and all is working very well.
Thank you very much for the quality and the reactivity of your service.

Best regards,

See you soon,
Stéphane BERLA

From: "Lars Kjelfred"
 To: <broadcast@expandore.com>
 Sent: Wednesday, July 02, 2003 9:10 PM 

Dear Edward

 My stuff arrived already today - very nice.
 And now I really have to thank you guys for your amazing way of handling this deal. This was my first time dealing with you, and I admit I had my
 thoughts about dealing with someone that far away, but this will most  certainly not be the last time. Respect !!

 Take care Edward - give Wendy a hug from me

 Cheers - Lars Kjelfred, Copenhagen (DAFTfilm)

dear sir,
I received my camera this morning.. All is ok, the camera arrived in good "health" and the test of using is efficient. I think you for all and spécialy for the professional means you use.
I'am sure there is no better way to get pana AG dvx 100 at this time.
I keep your address and give it all around me. I am sure many professionals will be pleased with your services.
Thank you for all.

       I can only tell you people of expandore that me and my friends were more than  very satisfied of your services. We got all the video items ordered very quickly and in very condition. Your efficiency is very good and your prices are really attractive in comparison of what we can get here in Europe. I have already passed the word and I hope you will get more customers abroad. Thanks for taking the cost and insurance of the second shipping which were not scheduled at the beginning, I appreciate. I can confirm new buyers that your company is serious and get all my confidence. I sure will buy new video products by expandore industries.
     best regards.
Mr de GOLISH J N

Australia

Mauritius

 Dear Steven and Wendy,
 
 Thank you so much for your service... the goods arrived  without
 any problems, and i am very happy with the products... and yes, it is the
 NTSC version i wanted : )
 
 Best wishes,
 Ayman

USA

I was hesitating before I ordered the Panasonic DVX100E PAL, because I am living in the US and ordering from so far.
But the service was really good, great communication, received the confirmation fast and no problem with the
bank transfer. Excellent prices and services. Thanks!

Australia

Netherlands

Dear Steven,
 
 I would like to thank you very much for your very quick and accurate  service during the purchasing of my Panasonic DVX100. I received the  camera faster than I hoped for and because of that I was able to order  the camera and shoot my film within a week (who can beat that, all the  way from Singapore to The Netherlands!). Keep up the good work!
 
 Yours Truly, 
Manfred Poppenk 

New Zealand

 Dear Steven,

 THANK YOU!
              ................
 Thanks so much for your business integrity!  It means a lot, and we will
 continue to use you, and spread the word amongst our colleagues!
 
 Sincerely,
 Kire Godal
 Malaika Productions

Australia

thank you steven, I received the parcel and everything is complete, your service has been fantastic, I will definitely recommend you to others in the future, I have many contacts  who could use your service.

with thanks

David Stringer

13

Ireland

12

Re-Seller

       Hi Gene, I was weary at first but I have bought over 50,000 dollars in merchandise, they are very honest and straight forward. Not like the Americans I have dealt with and I am American in South Florida. Expandore is a huge company, not a small operation, you have nothing to worry about. Check my website, zorresty.com, check my feedback, I am legitimate, you will see that, you have nothing to worry about.

- Adam

11

USA

 Dear Steven,
 
 Thank you very much for your personal attention to my order.  The whole
 process of ordering from your company was a great pleasure, and I applaud
 you, Wendy, and Winston for your excellent service.
 
 As our camera needs expand in the future you can be sure that we will be
 calling you.
 
 Kindest Regards,
 Bill Strong

10

USA

Winston,

"The people at Expandore Enterprises were incredibly responsive and attentive to the ordering, shipping and delivery process involved with our camera purchase.  They understand what is necessary to get the shipment safely from Singapore to the States - and the cheapest way.

I would do it again."

Thanks,

Tom

9

Morocco

8

Germany

 Dear Steven,
 
 the RISK-AVERSION to do online-business across borders:
 
 for us it was a really tricky decision to do with You business across  borders. We only know You from Your website. And from a good  email-customer-relationship.
 
 Yet what would happen if things go bad?
 For the amount of money of a camcorder - it would be impossible to start legal steps against a crooked dealer. And there are, sadly, quite a few  bad-ones as well.
 
 So the risk was ours, as we first had to send You the money before You  started delivery - without knowing for sure, that You are a reliable  dealer - specially as Your prices are very competitive.
 
  So it was a good help for us, that You passed us some customer   references, whom we could call in person. And Your service has been  reliable! The camera was delivered very quickly after the money  transfer, and everything in expected quality.
 
 If there are customers from Germany or Europe who would like to have a  personal talk with a former customer of Yours, feel free to pass on our  telephone number (+49 7631 740 696) as reference. We really can recommend  Your service so far.
 
 Thanks
 Volker

Netherlands

Spain

 Dear Steven:
 
 Thanks for your service. The camcorder is at home and everything works fine.
 I have recommended your site to many dv forums because you have been really
 serious with your delivery. I hope we can make more business in the future.
 
 Thanks again,
José María Martínez

Portugal

Uganda

 Steven,
 
 I'm awed by your speed and efficiency.  The NPB would be proud of you.
  I will get back to you to confirm the things I will need very soon.
 
 Best regards, 
 Hugh

Re-seller

So we'd never tried to offer it. Now we press for Panasonic"

New Zealand

Regards,

Murray Soon

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