Introduce MACK Extended Warranty program

MACK PROFESSIONAL DIGITAL VIDEO EXTENDED WARRANTY
Your Mack Camera Extended Service Contract covers manufacturer defects that can result in the loss of operation to your equipment. The Mack Camera Extended Service Contract will cover parts and labor for the life of the plan at no additional charge to you, truly making this Extended Service Contract a smart investment for your equipment.
Mack Camera offers a diversified line of contracts which may cover everything from manufacturing defects to impact damage

MACK  warranty program is designed to provide you with additional coverage for manufacturer defects. Whether it be Murphy's Law  or just "luck", electrical malfunctions seem to take place the day after the Manufacturer Warranty expires. The Mack Camera Extended Warranty offers you that peace of mind for those unexpected malfunctions and costly repairs.

When you purchase a Mack Camera Extended Warranty, you are truly making a smart investment for your equipment.
Mack Camera and Video Service, established in 1938, has been a leading repair center in the Tri-State area for over 60 years. MACK currently service equipment ranging from 35mm Cameras to Digital Video Equipment, PDA's, DVD Players, Televisions, VCR's and Laptop Computers. MACK's repair  facility is factory authorized for manufacturer warranty repairs and  technicians are factory trained to repair your equipment to manufacturer  specifications. By working with Mack Camera and Video Service you are investing in a customized repair and service program for your new equipment.

Please note, a Mack Camera Worldwide  Warranty must be purchased within the first 30 days of the purchase of your equipment. If you should require service under your warranty plan, you will be required to provide a dated proof of purchase for your equipment and the extended warranty plus your warranty registration number. Please be sure to retain all copies for your records!
 

You may also fill out our Contact Form by clicking here
(NOTE: Make sure to choose "International Repair Centers" as the Department you wish to contact)

You will receive an authorization number for service via email. It's that easy!

If you are outside the United States and need to have your equipment serviced under your Mack Camera Extended Service Contract, please follow these instructions for obtaining service.

1. Make sure your service contract is registered online.
2. Visit http://mackcam.zendesk.com/home
3. Submit a request for repair (You will be required to verify your email address and create a login and password.) http://mackcam.zendesk.com/anonymous_requests/new
4. Attach a copy of your sales receipt and warranty card when submitting your request
5. Your request will be assigned to an agent within 24-48 hours.
6. Stay current with the latest updates regarding your repair.

All repairs must be completed at a manufacturer authorized service centre in your area.

Mack Camera will issue you a ticket number to obtain an estimate for the repair.

The estimate should include a detailed description of what will be repaired, including part numbers and the reason for the repair. YOU MUST HAVE MACK CAMERA APPROVAL ON ESTIMATES PRIOR TO ANY WORK BEING DONE.

Learn more about our Woldwide Repair Services.

http://www.mackcam.com/contact/index.htm

Register New Service Contract
https://secure3.datafabrication.com/mack/main_warranty.asp

5.Ship package to:
Mack Camera and Video Service
200 Morris Avenue
Springfield, NJ 07081

Before you send in your equipment, please write down your Model Number and Serial Number for future reference.

Shipping Tips
These tips will help ensure that your product is handled safely and securely as it is shipped. Please be aware that Mack Camera is
not responsible for any impact/shipping damage that occurs during the shipping process, and we will not accept any packages that
appear dented or destroyed as a result of shipping. Please be sure to pack your item as safely as possible:

Recommended Shipping Instructions
- Ship your product in a corrugated cardboard box.
- Secure your equipment in at least 4-5 inches of thick bubble wrap and be sure the equipment cannot move freely in the box.
Do not use newspaper to secure your equipment!!!
- Mack Camera highly recommends that you have your package insured by your carrier/postal service when you ship it.
This may already be included in your shipping charge; check with your carrier.
- We also recommend you use a shipping carrier that provides package tracking such as UPS or FedEx.
his will ensure that your package will arrive at its destination.

What is a UPS Call Tag?
A UPS call tag is a free shipping label which will be issued to you via mail or online. Free shipping labels are provided to MACK's
customers with Warranties for Digital Still, Digital Video or VCR/DVD players. For more information on how to obtain a
UPS Call tag, please email MACK at mackcamera@mackcam.com

We are authorized dealer

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