Introduce MACK Extended Warranty program
MACK PROFESSIONAL DIGITAL VIDEO EXTENDED WARRANTY
||Mack Warranty Service|
|What is Covered?|
|How to Send Equipment for Service (USA)|
|Repair outside USA|
|Register Warranty Online|
|Sample of Warranty Contract|
|Diamond Service Contract - For additional protection|
|1045||2 Year Video Camera Under $500.00||USD 42.0|
|1021||2 Year Video Camera Under $1,000.00||USD 55.0|
|1205||2 Year Video Under $2500.00||USD 75.0|
|1206||2 Year Video Under $3500.00||USD 92.0|
|1023||2 Year Professional Video Camera or Video Projector Under $5,000.00||USD 150.0|
|1070||2 Year Professional Video Camera or Video Projector Under $10,000.00||USD 250.0|
|1087||2 Year Professional Video Cameras Under $15,000.00||USD 484.0|
|1044||4 Year Digital Video Under $500.00||USD 50.0|
|1040||4 Year Digital Video Under $1,200.00||USD 75.0|
|1207||4 Year Digital Video Under $2500.00||USD 117.0|
|1208||4 Year Digital Video Under $3500.00||USD 125.0|
|1041||4 Year Digital Video Camera and all 3 chip cameras Under $5,000.00||USD 167.0|
|1056||4 Year Professional Video Camera or Video Projector Under $5,000.00||USD 249.0|
|1066||4 Year Professional Video Camera or Video Projector Under $8,000.00||USD 267.0|
|1071||4 Year Professional Video Camera or Video Projector Under $10,000.00||USD 385.0|
|1088||4 Year Professional Video Under $15,000.00||USD 750.0|
|More offer ...|
MACK warranty program is designed to provide you with additional
coverage for manufacturer defects. Whether it be Murphy's Law
or just "luck",
electrical malfunctions seem to take place the day after the Manufacturer
Warranty expires. The Mack Camera Extended
Warranty offers you that peace of
mind for those unexpected malfunctions and costly repairs.
note, a Mack Camera Worldwide Warranty must be purchased within the
first 30 days of the purchase of your equipment.
If you should require service
under your warranty plan, you will be required to provide a dated proof of
purchase for your equipment and the
extended warranty plus your warranty
registration number. Please be sure to retain all copies for your records!
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COMPLETE LIST OF MACK WARRANTIES OFFERED
Warranty Service - What is Covered?
Your Mack Camera Extended Warranty covers manufacturer defects that can result in the loss of operation to your equipment.
The Mack Camera Extended Warranty will cover parts and labor for the life of the Extended Warranty plan at no additional charge
to you, truly making this Extended Warranty a smart investment for your equipment.
Please remember, this warranty does not cover equipment which has been misused, tampered with, modified
or damaged as a result of accident, liquid, grit, impact or lack of proper care as indicated in the manual of operations.
Accessories are not covered under the terms of the warranty.
Register New Service Contract
Warranty Service - Worldwide Coverage
The advantage of the Mack Camera Worldwide Extended Warranty is the opportunity for worldwide service.
They will honor your Mack Camera Extended Warranty where ever you are in the world!!! From North America to Asia,
you are protected from any out of pocket expenses you may incur due to manufacturer defects of your equipment.
PRIOR to having equipment serviced at an international factory service center, please email firstname.lastname@example.org for a service
authorization number. In the email, please provide MACK with your Name, Warranty Number, Make and Model of your equipment
and a brief description of the problem you are experiencing. You will receive an authorization number for service via email. It's that easy!!
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International Service Center
PRIOR to having equipment serviced at an international factory service center, please email email@example.com for a
service authorization number. In the email, please provide us with your Name, Service Contract Number, Make and Model of
your equipment and a brief description of the problem you are experiencing.
You may also
fill out our Contact
Form by clicking here
You will receive an authorization number for service via email. It's that easy!
If you are outside the United States and need to have your equipment serviced under your Mack Camera Extended Service Contract, please follow these instructions for obtaining service.
All repairs must be completed at a manufacturer authorized service centre in your area.
Mack Camera will issue you a ticket number to obtain an estimate for the repair.
The estimate should include a detailed description of what will be repaired, including part numbers and the reason for the repair. YOU MUST HAVE MACK CAMERA APPROVAL ON ESTIMATES PRIOR TO ANY WORK BEING DONE.
Register New Service Contract
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How to Send Equipment for Service - For USA Customers
How to send your equipment in for service:
1.Write a brief letter clearly explaining the trouble you are having with your unit. Be sure to include your Name, shipping address,
telephone number and email.
2.Include a copy of your sales invoice and Mack Extended Warranty Number
3.DO NOT include any accessories– AC Adapters, Remote Controls, Media Cards, lens caps, straps, batteries, software,
unexposed film, tapes, etc. Exception: When sending in a laptop computer, please include the AC adapter. Do not send in
any other cables or attachments.
4.Please include a check for return shipping. (Prices are for Continental United States, please call for shipping costs outside the US.)
5.Ship package to:
Before you send in your equipment, please write down your Model Number and
Serial Number for future reference.
a UPS Call Tag?
note, your extended warranty does not cover products that have been tampered
with by unauthorized persons, misused, neglected, or damaged
(i.e. impact, sand, or liquid). Accessories are not covered unless otherwise specified in the Mack Extended Warranty plan. Accessories include, but are not
limited to, external flashes, data backs (which are not built into the equipment), batteries, loss of film (or tapes), lens caps, rear caps, filters, ac adapters
or other external cords. Please refer to the individual Warranty Plan you wish to purchase for complete list of coverage terms.
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