Subject: Re: Expandore Sales Agreement (Order ID : ORD-1354) .
I am the grateful one!
You had provided me one of the best services online I have ever had. I won´t hesitate a milisecond to do business with you again. Thanks to you I am helping my brother to give a huge step in his career and I can´t thank you enough for that.
Take care and Happy Holidays!
From: "Mitch Amurao"
Sent: Wednesday, December 21, 2005 11:45 PM
Subject: Sony Z1
My Z1 is here!!! You guys are incredible! The response time and delivery time is soooooo fast! Your efficiency has truly made this a VERY MERRY CHRISTMAS!!! I've this funny feeling you guuys are actually Santa's elves in disguise. =)
PS. Expect more business from me in the future. =)
Thanks for your immediate response and understanding. Of course I will come back to you. Now you once again confirm my impression of Expandore as a professional and service minded company. Thank you also for your excellent website and eshop.
Really professional and informative.
I have and will give you my best recommendations to my colleagues. I know for sure it has on two occasions ended up placing order with you. Once again, thank you very much!
I just wanted to to thank you for your hard work. I really appreciate your service and professionalism. The camera arrived today and everything was in order. No words can describe my appreciation at the moment. I will definitely make business with you again and will recommend my colleagues to do as well. 10/10!
Subject: RE: Expandore Sales Advice (Order ID : ORD-1214)
I received my DVX camera and Audio Technica microphone (Mack 2 year warranty is still on it's way) on Friday, and at first sight it looks great. Sound and picture quality are just awesome.
Thanks for the very fine service and I will certainly recommend you to my filmmaking friends, expect to ship some more DVX102A soon!
Bye and thanks!
Sent: Wednesday, September 14, 2005 2:34 AM
I don't find enough words to express my pride of choosing Expandore for purchasing the valuable items I've dreamed of for such a long time.
I would like to tell you that I truly admire Mr. Steven Sun who gave me a friendly hand throughout the order process.
Never in my life I've met such a devoted, considerate, friendly and personally involved person at any company. But beyond all Steven is a top-professional salesman: when I was trying to order some spare parts that are not sold on a regular base, Steven did special efforts and sent me the manufacturer's detailed sketches of this items - so that I could see exactly the parts that I was looking for.
All the people that hears about the this from me have the same admiration reactions. You have a unusual man in your company to whom I give my full confidence.
And I know will help me the same way in future orders (that also require special attention) and - most important - I'm feeling so secured to have people like you at any time in the future, and specially if I need service for my new gear.
I would be very happy if you put the highlights of this email on the feedback column for all the world to know.
I must apologize to Steven for he is such a humble man - but people must know of his qualities.
I have now received all the products and everything is in excellent condition. Thank you very much!
The service you have given me has been excellent. I will definitely recommend and use Expandore in the future.
I'm looking forward to do business with you again. Once again, thank you very much!
Stein Olav Engebraaten
From: "Anthony ER"
Sent: Wednesday, June 29, 2005 10:24 PM
Subject: Re: MD9000EN Anthony Er - Arrived, Tested and Passed. Many Thanks.
Dear Eng Wee,
Here goes my "PRAISE" to EXPANDORE for the fastest on-line transaction I've ever experienced, 3 working days! (Of course, being near to Singapore helps). I'd also like to thank you for being actively involved in tracking the shipment for this order. With this level of professionalism and personal involvement, I would not hesitate to order from EXPANDORE in the near future.
My Proline DV camera arrived this morning (local time 11.30 a.m. July 29th 2005). I've put the camera through a battery of tests - recording outdoors and indoors, with and without video lights, with and without external microphones - and am pleased to report that the camera performs to expectation. Playback quality is broadcast quality. Now, I'm ready to "make money". LOL.
Thank you, EW and EXPANDORE.
From: Sergio Cipri
Cc: ew ; Steven ; Wendy
Sent: Thursday, June 16, 2005 11:51 PM
Subject: R: Del by FedEx, Tracking#705189062030-Mr Sergio
Dear Ms Tan Shirlene,
I've received my video camera this morning. The package was in perfect conditions and everything was ok.
I want to thank you and Expandore staff for the perfect organisation. I had the sensation of a dedicated support, beyond my expectations.
I definitely will advise my friends about the reliability and friendly behaviour of your company.
From: Kaspars Lacis
Sent: Monday, June 13, 2005 6:25 AM
Hannu Pro is satisfied with our cooperation because we never had any problems with deliveries - always received the goods right after a payment's been done! also your representative quickly reply to our email inquiries which is important for our daily function!
Hope to keep our cooperation at the same level also in future!
Hannu Pro Ltd
From: "John Malcholm"
To: < ew >
Sent: Sunday, May 01, 2005 3:30 PM
Subject: RE: AU Fujinon John Malcholm PI H505117 - Payment
The lens arrived exactly on time as organized with FedEx. I was very happy with your service and the speed of the delivery.
I was initially a bit hesitant about buying something over the Internet and checked your company profile via several sources before placing the order.
There are so many scams going on these days, that you have to be a bit careful.
It was good being able to check on the delivery process via the Fedex tracking service on their web site and gave me very good confidence in the lens' delivery.
I am after another piece of equipment. A portable 3 or 4 channel ENG audio mixer. Do you handle them?
Thanks for an excellent service.
From: Barry Wale
Sent: Sunday, May 01, 2005 2:49 PM
Subject: Re: SPR HVRZ1P Barry Wale - Tripod
Now I know your company is an excellent one. That would be great; perhaps we can use this credit for the extra set of radio mics.
Eng, I have to say that will all the dealings I have ever had with companies in this industry, yours is second to none. Let me know if you want a customer recommendation.
Sent: Saturday, April 02, 2005 6:34 AM
Subject: Mr Laurent-SS-ORD949
I'm very happy to have put an order to expandore. All was clear, since my order was ok and to the reception of my goods. I really appreciate to be inform at every moment as soon as the transaction was all right, to follow the shipping by FedEx. And about prices, they're very competitive . Anyway from you it was excellent, Thanks a lot...
I now have my HVR-Z1P in my hands, and of course I am very pleased indeed. UPS delivery service was excellent clearing the parcel for collection within about 12 hours. I am already using the camera today for a professional shoot. Some of my friends are very envious of me right now.
Thanks for the E-Mail.....The delivery service was fast and efficient....and once again I wish to express my satisfaction with the
service provided by the staff at Expandore, especially by Mr. Eng Wee...
From: "tony parnis"
To: <EW >
Sent: Saturday, March 12, 2005 5:06 PM
Hello Mr. Eng Wee ...
I really want to THANK you for all your help .... I received the camera and I have been telling all my friends about your great service...I will
surely do business with your company again...You can put me on your list as a very satisfied customer, and also on your web site.
From: HRD External
To: Expandore Customer Service
Sent: Wednesday, March 09, 2005 3:14 AM
Subject: Re: Air Shipment to IGI Delhi Airport-India-ICT OVT-Mr AP Jain-EW
Dear Ms. Tan Shirlene,
This is to inform you that it was pleasure doing business with you. All our queries were answered very promptly. You are an efficient and customer friendly organization.
Our best wishes,
(A. P. Jain)
Sr. Manager (Procurement)
From: Kym Fielke
Cc: support ; daniel_lee ; sun
Sent: Wednesday, March 09, 2005 3:55 PM
Thankyou for the update. I will inform you when the package arrives.
Expandore's service to your customers is nothing but the best! I will always recommend your company to anyone I know who needs to buy professional camera equipment. Keep up the great work!
From: Kym Fielke
Cc: sun , support ; admin
Sent: Friday, February 25, 2005 8:59 PM
Subject: Re: Commercial invoice for your Confirmation-M=Mitchell Ad-Mr Kym
Thankyou for your rapid reply... once again! Your company has been very great to do business with, and I will definitely be recommending Expandore to others who need to buy filming equipment.
From: Jeffrey Camilleri
To: Expandore Customer Service
Sent: Saturday, February 26, 2005 3:03 AM
I bought the Panasonic LCD Projector (PT-AE700E) through e-way from this really serious company - EXPANDORE. I've searched through all Europe and did not find the prices that expandore offer. In fact I bought it at a very cheaper price than buying it from my own country, which is Malta. Customer support before and after sales is really efficient. When i've asked queries via e-mail, I always received full help and support. Expandore really cares for their customers. I've received the projector in excellent condition in only 4 days. That is great! You have nothing to worry about. They are really serious.
I am really satisfied with their service. For sure i will buy again from expandore in the future. Thanks!
Jeffrey Camilleri (Malta)
From: Georg Peter Mueller
Sent: Tuesday, February 22, 2005 10:43 PM
Subject: Re: HVRZ1,, tripod, batteries
Just wanted to express my thanks again for the excellent service and support by your entire team.
I will surely recommend Expandore to my friends. Take care and I hope to see you again!
Subject: Re: Enquiry for Panasonic Projector- Ord 875
Yesterday I received the projector! and it is really great. It's really a hot pick. I'm really glad.
I would like to thank you for helping me a lot in buying this projector. I would also like to thank expandore for their great customer service.
Your service was excellent.
I will advertise your company to my friends.
I will check your website again and post a very positive comment on your quality service.
Thanks a lot.
From: "Rob O'Reilly"
To: <Daniel_Lee >
Sent: Sunday, January 23, 2005 6:07 AM
Subject: Re: Expandore Sales Invoice-Approval and Revised (Order ID : ORD-822)
The camera has indeed arrived and seems to be in perfect order. I have prompted Escrow to release the funds to you.
As this was my first purchase from you, I was initially sceptical, especially as the camera was over $2000 cheaper from you than it is here in
Your service, however, was exemplary and everything couldn't have gone smoother.
Thanks once more for the speedy and reliable way in which you handled the entire transaction. I will definitely order from you in the future.
From: "d d"
To: < ew >
Sent: Monday, January 10, 2005 9:59 AM
Subject: RE: Panasonic Rubber Eye Cup 030105
Thank you for the outstanding service, while I'm still waiting for my local dealer here to provide me with a quote on a rubber
eye cup, I received the one I asked you for within two days from Singapore.
I cant stress to anyone that the service I have been receiving from expandore is exceptional, I've scrapped my local dealer now and will
be dealing with expandore for all my DV needs.
All the best
To: ""Daniel Lee, Expandore"
Sent: Sunday, January 09, 2005 6:23 PM
Subject: Re: Canon XL2 with accessories
Thank you so much. It has been a pleasure having a business transaction with you. VAT fees though has been very expensive but I think it still worth it. I will just probably pick it up myself in Singapore next time.
Your service is excellent, I am impressed. Keep up.