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Feedback from our Customers

Note : For confidential  reason and to prevent spam mails, the senders e-mail were removed. If you need clarification, we need sender's consent to reveal their e-mail address to you on request.
These are the messages from our customers Your Referral helps us grow and improve our standard of meeting your requirements ! Many Thanks ! We love to hear from you
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From: "Ben Stranieri"
Sent: Monday, December 15, 2003 7:19 AM
Subject: Re: Seasons' Greetings

 Hi Daniel,

 I purchased a Panasonic DVX -100 and a lens at a later stage through  Daniel at Expandore. The service was at a level that is impossible to
 find here . They obviously know what they are talking about,  have great prices and prompt delivery. I won't look past them for future  A/V supplies.
 Many Thanks
 Ben Stranieri  
 Teacher RMIT

From: Beady-Eye Systems

Sent: Thursday, December 04, 2003 12:54 AMSubject: Customer Feedback

Dear Steven,Edward & Daniel


On Monday 17 November 2003 I arrived at Expandore's offices in Singapore to collect my PDX10P.

Two weeks prior to this , I had arranged with Daniel for me to collect it. I was met by Edward and Steven who went out of their way to make me feel welcome. These chaps run a professional business, and they mean business. I can recommend  them to anyone who is looking to save lots of money and at the same time deal with people who know their stuff. 



Len Fish  Durban  

From: Luca Nicoletti
To: "broadcast" <broadcast@expandore.com>
Sent: Wednesday, November 12, 2003 10:24 PM

Hi my dear Edward!
I received the package: all ok! The only delay that I had was due to the Custom
I saved a lot of money with you, thanks a lot!! Your company is very serious & convenient: this will give a great "kick in the ass" at all the
non-serious companies working on the net!! Continue as is, please!! (you can post this comment in your customer's feedback, if you want).

Thanks, Edward!
See you soon!
Greetings from Italy to you and your staff.
Luca Nicoletti - Aosta Valley

 From: "J.J.R.R REDY"
 To: <xpandore@singnet.com.sg>
 Sent: Thursday, September 25, 2003 1:10 PM
 Subject: Re: Fw: Regarding your Purchase of DSR-PD150.... from Expandore


Dear Mrs shirley Tan,
  I'm fully satisfied with the services offered by your company. my equipment  has arrived on expect the delay due to the bank transaction. I'll surely
 have business again with your company and also warmly recommend your  company  to other people. thanks a lot for your service and regards.

 Yours Faithfully,
 J.J.Rudolphe Redy
 Managing Director
 Imagery Valore LTD

From: Freyer, Nick

Sent: Thursday, August 28, 2003 11:41 AM

Dear Steven and Wendy,

  Received the PD-150P yesterday and wanted to write to say how really impressed (maybe even amazed) I have been with Expandore.  

I work for TWI/IMG, the largest independent produce of sports programming in the world.   We are also involved with over 12 events per day on the annual international sporting calendar.   We buy a lot of equipment for our many events and productions. 

Dealing with Expandore as been one of the most impressive buying experiences I have ever had.   The efficiency, level of service and product range offered by yourselves are truly world class.  You operate an excellent, customer oriented business that seems to never sleep.  

Congratulations! I now know that all the positive comments on your website are true.  I ordered the camera from you on Monday morning and it was sitting in my office here  on Wednesday afternoon.  Expandore is not only a credit to the mail order industry, but one for Singapore as well. 

Keep up the good work and please feel free to ad this endorsement to your website.


Nick Freyer

Senior International Vice President, IMG Asia

From: "Johan Lundberg"
To: <steven@expandore.com>
Sent: Saturday, August 02, 2003 6:14 PM
Subject: Re: warranty service needed
 Dear Steven.

 This Wednesday my DVX100 was returned from service.
 All in all I am very satisfied with Expandore and you truly deserve this  letter for your customer feedback page.
 I thought one of the big disadvantages of ordering from a far away company  like Expandore would be the limited warranty and to have to send your  equipment back to Singapore for service. Though, because of very  competitive prices and great customer relationship I decided to order from  Expandore anyway. And I must say it was one of the best purchases I have
 ever made. The whole ordering process was nothing but pleasure.
 However, after some time I noticed a problem with my camera, a problem  that required  service by Panasonic. I quickly contacted Steven again  because my warranty was about to run out. The reply from Steven goes  something like this: "Relax, if your camera is defect we'll have it fixed  for you, don't worry about the warranty".
 Sending the camera in for service was an experience as good as the ordering process, and I could not have found better service here . Now my camera is back from Singapore and all is well.
 Thanks alot for all your help Steven and the other people at Expandore!
 Your company has already been, and most certainly will be highly  recommended to anyone looking for quality products, great prices and most  important of all, outstanding professional service.

 Once again thanks alot!
 Johan Lundberg

From: Bruce Watson

To: Sales

Sent: Wednesday, September 24, 2003 4:11 PM

Subject: Re: Mr Bruce Watson-DL on Aug 03 CI 5390803

I would like to thank the helpful staff of expandore for there prompt service & delivery. I would recommend purchasing through expandore to anyone looking for equipment at the right price i received my DVX-100E within 4 days of ordering and was able to track it through FedEx anyone wishing to call me for a referral or who is interested in potential filming projects i would be more then happy to discuss either. Contact Daniel or Steven for my phone number or email address. I went to a lot of trouble to research that  this company was legitimate before I was convinced that my money wasn't going to a shonky dealer. I will be using expandore for all my future equipment purchases I saved 1/3 of the cost I would have paid if I had bought my camera equipment here. 


Bruce Watson   

Gold Coast Q.L.D 

From: Dave Cass

Sent: Tuesday, August 05, 2003 10:36 PM

Subject: RE: Color Board Cameras/ Valuable Customers

Dear Danny,


My dealing experience with Expandore is very good!

Steven appears to be working 24/7 and replies to my questions promptly (even if you cannot supply all items)!

Wendy is also very efficient and our Last order was delivered very quickly and at a favourable price!

We hope to be doing more business with you in the near future!

Best Regards

From: GuyUccello

Sent: Sunday, July 06, 2003 1:51 PM

Subject: A happy customer >> Guy UCCELLO

Steven, Edward, Wendy

This e-mail to tell you that the cargo arrived well, as promised before the week end, exactly the 04 July 2003 at 13h00.
All is correct.
I wanted also to mean you all my consideration like my thanks.
Indeed, living with some millers of  kilometers between Colombier Fontaine and  Singapore, not knowing the English language, it was not obvious for me, to trust a company far from known in France, especially for a purchase of about 2900 euros.
It is your professionalism which was translated throughout this transaction by the sending of fast answers, clear and precise which
made me take confidence.  Comforted when the cargo arrived, I must say that I had a very friendly thought for you two.
Still cheer, I have still some purchases to carry out to supplement my material as it goes from either as we will remain in contact.
Moreover on my recommendation, I think that some of my friends will make contact for similar purchases.
. . . . . . . . . . . . . . .

Best regards and thanks a lot.

From: drew burgess

To: Sales

Sent: Thursday, September 25, 2003 7:36 AM

Subject: Re: Fw: Regarding your Purchase from Expandore Enterprise on Sept 03 -DB Video Productions-Mr Drew Burgess-CI5950903-JS

Dear Shirlene,

All of my dealing with your Company have been positive !

Any request for product has been prompt and your delivery to Australia excellent....... most times the goods have been on my doorstep 7days after despatch from Singapore and that includes about 3 days to get them through  Customs.

I have no qualms at all recommending your Company to others .... indeed any future purchases of equipment for my wedding video business, I shall direct your way.


Drew Burgess

From: drew burgess

Sent: Tuesday, July 01, 2003 9:12 AM

Subject: Re: XM2/AU/16June.Re: Customer's Purchase Order Form/

Dear Steve & Wendy,

Firstly you may use the first part of this Email as a testimonial.

The camera and accessories have arrived  a little over a week from when the funds were dispatched ..... that is excellent - no ....OUTSTANDING service !!

The consignment was well packed & labeled.... the goods in first class condition.

You run a top business, you deserve success, please give my Email address to other prospective customers, I'll be happy to recommend you.

Best regards

Drew Burgess

From: Dileep Sharma

To: Sales

Sent: Monday, June 30, 2003 7:31 PM

Subject: Re: Tracking No. 1746086366/Re: DVX100June12 /Cdo

Stephen Sun,

Thank you for your exemplary service and I am delighted with the product. It arrived on time and in perfect condition. I was reluctant to buy on the internet as I have heard so many negative experiences, however expandore.com has given me confidence that there are traders who  ‘say what they do’ and ‘do what they say’. No ambiguity there and I endorse and recommend more buyers to your company and style of business.

Thank you,

Dileep Sharma

From: David_Syme

Sent: Thursday, June 19, 2003 5:10 PM


Dear Expandore,


I recently had the pleasure of purchasing from Expandore Pty Ltd a new   Panasonic pro - videocamera. The arrangements were all completed by electronic messaging online and TT transfer of funds. As I was only passing through Singapore overnight I was most anxious that I could take delivery very late in the evening at my hotel. Expandore staff treated me with the utmost professionality and courtesy. The merchandise was delivered on time as promised and I have confidence in their capacity and integrity to deliver. I can highly recommend their service.


Dear Daniel,

The camera is great and in the next day or two you will hear from a Gary Kent who wishes to buy the same equipment if he can arrange it with you.  Good luck. I hope you received the VAT refund form posted at the airport as instructed?

David R Syme
Executive Director
ADRA Australia

From: Arno
To: Steven
Sent: Tuesday, April 22, 2003 7:41 PM
Subject: Re: AGDVX100
Hi Steven !!

My Order is very good and i explain my order at the first forum in france of dvcam https://www.repaire.net/forums/showthread.php?s=&threadid=24455 thanks to me much of people will order on your premise :
From: Ingeborg Jacobs
To: "Steven" <steven@expandore.com>
Sent: Tuesday, March 04, 2003 6:37 PM
Subject: Re: Please call DHL/ Order: AG-DVX 100 /CDO

Hallo Steven!

I'm very happy about the business we made with You! The Camera arrived  on Friday and we picked her up on Saturday because DHL told us, that they wouldn't be able to deliver on Monday because of carneval- holidays.
As I know by myself, it is very important for  buyers to know how a foreign company works, if you want to, you can give my e-mail- address and telephone numbers(+49-700-52262771 and +49-172-2418291) to  German, Russian, French or English speaking people who want to know about my great experience doing this business with you.
For instance: Mister Volker Barth from Freiburg/ almost called  my by phone and asked me about our experience. Today I'll call him back
to tell him that everything was fine!

Yours sincerely
Ingeborg Jacobs

From: Catalin :: Braescu

To: 'wendy'

Sent: 13 November, 2003 1:03 AM

Hi Wendy,

I was amazed to see Daniel's level of professionalism, now I have to witness yours, too :-)  Excellent team you have at Expandore, please receive my warmest thanks!

Best regards,


Catalin Braescu
Casa Lux SRL
Bucharest - ROMANIA (Eastern Europe)

From: Thai Ma

Sent: Thursday, November 20, 2003 9:25 PM

Thanks for the information, my brother is in Berlin already.

haha! yes, that's the way he is, very careful. Anyway he was very impressed, he told me that from that time he only will buy from you ,too, because of the great service and the good price.

For sure I will see you, when I am in Singapore, I saw many interesting things on your homepage, hmm! Sounds like getting new stuff for my small film studio.

Just want to thank you, for your patience and the great service, btw. I told my friends about your homepage shop and the great service. I think you will get busy next time.

Best Regards


From: Gordon Kuzet

To: Sales

Sent: Monday, October 13, 2003 7:17 PM

Subject: RE: Regarding your Purchase from Expandore Enterprise on Sept 03 -Mr Gordon Kuzet-Aust-CI6190903-ET

Hi Shirlene, 

I must say the service you provide is excellent. I received my XL1S in 3 days. Price wise, you are great, as I saved 30% off retail price in Australia.

You have kept me up to date at all times. I wish to thank Steven and Edward for their quick responses. I paid via PayPal, which incurred a bit of premium.


I will recommend you to my business friends.


Best regards,


Gordon Kuzet (Australia)

From: Reza K.

Cc: Sng K S

Sent: Monday, October 06, 2003 4:29 PM

Subject: Got the VTR .......


I receive the vtr on Saturday noon, it was very much on time... thanks a million... I will be purchasing several thins in the coming months. Expandore will sure be on my first choice of supplier, may be the only one for AV-Broadcast equipments.


I forgot to get a 4 pin to 4 pin firewire cable from you guys, I ll order it with the coming purchase  

Again thanks for the prompt an very nice service


Reza Kartadiwiria

PascaPro.tvfx Productions

From: kevin baker

To: Sales

Sent: Monday, September 29, 2003 3:37 PM

Subject: Re: Regarding your Purchase of DSR-PD150P.... from Expandore Enterprise on Sept 03 -African Enterprise-Mr Kevin Baker-CI5940903-JS

I was impressed with the efficiency and professionalism of your service.  It can be risky buying goods over the internet with no prior knowledge of the supplier, but I received my cameras in good order and in short time. 

Thank you, Kevin Baker - African Enterprise.

From: silado

To: Sales

Sent: Wednesday, September 24, 2003 5:37 PM

Subject: Re: Del by FedEx, Tracking# 624369294611 - Mr Zenny/Vincent-Indonesia/JS on Aug 03 Commercial Invocie 5020803

Dear Miss/Mrs.


My experience about buying for your product is very satisfied, your response and your care about all my question was very nice.

And about delivery, it's very well and I am very surprised because after I transferred my payment your product being delivered with FedEx and after two days that products come to my office.

but if your price can more competitive it can be your plus value, because in Indonesia that Canon XL 1 S not much expensive than yours.

That all my opinion, 




Zenny W 

From: Bruce Thomson
Sent: Wednesday, September 10, 2003 5:56 AM
Subject: RE: another quote
Hi Daniel,
yes the other goods arrived in perfect order yesterday. I sent a quick email to Shirlene at your 'support' em address, thanking her for the great work that you did. I told her, if you ever have any potential Australian customers that are a bit hesitant, just refer them to me!  Great stuff!!!
cheers, Bruce

From: Julien Gazzola

To: Steven

Sent: Wednesday, September 03, 2003 12:23 AM

Subject: Re: DSR-PD150P

Dear Steven, 

I have just received my Sony PD 150 P for a couple of hours with all accessories included ( wide lens, charger, battery 960, and 2 years Mack's warranty)

I am very satisfied in my experience with you and Expandore. The quality of service you offer is exactly conform to my expectations.

You are very serious, and even at the opposite side of the planet, i can easily trust in you!


Thank you very much,



Julien G.

From: Sydney Low

Sent: Friday, August 08, 2003 6:07 PM

Subject: Re: Del by DHL,Tracking# 1746086521-DSR-PDX10P-Mr Sydney Low


Dear Shirlene,
First of all, I have received the PDX10P  from you yesterday.
Congratulations on a first class service over the Internet - it is on of the best shopping experience I have ever had for expensive items on the Internet. It's no mean feat for a web business to engender a feeling of honesty and trust via a web site, and for your customers to send you in some cases, more than US$2000. You and your colleagues deserve every success.

From: bruce

Sent: Wednesday, August 06, 2003 1:29 AM


Daniel, thank you for the delivery of the DSR-45. It arrived when you said it would, which is a first in my experience of buying from the internet.

Thanks again, I shall be recommending you to others,

From: MustWebcast

Sent: Tuesday, July 22, 2003 8:11 AM

Subject: all our goods have arrived

all our goods have arrived in good order , thankyou very much for you excellent service and we hope to do more business with you very soon (once JVC realease the KA-DV350)


once again thanks again for the great service

Darren Dwyer

From: Ian Carnegie

Sent: Thursday, July 10, 2003 10:50 AM

Subject: Hi

Dear Edward,


It was a set-back for me when the audio play-back quality of the DVX-100E did not meet my expectation. I gave you a call and explained the 'problem' to which you took very seriously. 

I must say that I am indeed amazed at your commitment to solve this problem for me and you indeed went all out to get it rectified

to which I must say a very big 'THANK YOU.' 

Like myself you were hoping that the camera had no manufacturing defect and my fear was alleviated when I was taken care of by

Panasonics service engineer, who took my camera up to his service room and did all the necessary tests in my presence. 

Glad to note that this episode has now come to an end and definitely there was no fault with the camera. It was the case of changing the audio settings and that's it.  

Thank you once again Edward and also to my new friends Mr Tay and Mr Ko Ko at Panasonic.


Wishing all of you the very best of health and in business.


Ian Carnegiei

From: "Stéphane BERLA"
To: "'Edward'" <broadcast@expandore.com>; "'Steven'" <steven@expandore.com>
Sent: Thursday, July 03, 2003 5:28 AM
Subject: RE: Your Tracking no 839989431115/Re: Wired fund ?

Dear Edward and Dear Steven,

I have received the AGDVX100 today and all is working very well.
Thank you very much for the quality and the reactivity of your service.

Best regards,

See you soon,
Stéphane BERLA

From: "Lars Kjelfred"
 To: <broadcast@expandore.com>
 Sent: Wednesday, July 02, 2003 9:10 PM 

Dear Edward

 My stuff arrived already today - very nice.
 And now I really have to thank you guys for your amazing way of handling this deal. This was my first time dealing with you, and I admit I had my
 thoughts about dealing with someone that far away, but this will most  certainly not be the last time. Respect !!

 Take care Edward - give Wendy a hug from me

 Cheers - Lars Kjelfred, Copenhagen (DAFTfilm)

From: Stefan Slätt

Sent: Monday, June 30, 2003 2:29 PM

Subject: RE: Tracking No. 1746086381 /Re: CANON EOS 10D -SWEDEN /cdo

Dear Daniel,

Thank you so much for all your help and for keeping me informed about the delivery status.

I have received my camera now and used it for a week. Everything from the camera itself to
your service exceeds all my expectations!

Best regards,

Stefan Slätt

From: Jvimbert


Sent: Wednesday, June 25, 2003 5:04 AM

Subject: Re: (sans sujet)

dear sir,
I received my camera this morning.. All is ok, the camera arrived in good "health" and the test of using is efficient. I think you for all and spécialy for the professional means you use.
I'am sure there is no better way to get pana AG dvx 100 at this time.
I keep your address and give it all around me. I am sure many professionals will be pleased with your services.
Thank you for all.

From: Golishexplo

To: expandor@singnet.com.sg

Sent: Sunday, June 22, 2003 3:49 AM

Subject: Re: Tracking No. 1093025113 / AY-DVM63MQ /Cdo

       I can only tell you people of expandore that me and my friends were more than  very satisfied of your services. We got all the video items ordered very quickly and in very condition. Your efficiency is very good and your prices are really attractive in comparison of what we can get here in Europe. I have already passed the word and I hope you will get more customers abroad. Thanks for taking the cost and insurance of the second shipping which were not scheduled at the beginning, I appreciate. I can confirm new buyers that your company is serious and get all my confidence. I sure will buy new video products by expandore industries.
     best regards.

From: darren dwyer

To: Steven

Sent: Sunday, June 22, 2003 1:19 PM

Subject: Re: thanks for keeping me updated

yes we have received the xls1. all in good order in only a few days , we are very happy with your service, we hope to do lots more business with you in the future.

 From: "Sideshow Productions"
 To: <expandore@expandore.com>
 Sent: Tuesday, June 17, 2003 8:12 PM
 Hi Daniel Lee

 Thank you very much for the Sony camera and the other accessories that I  purchased.
 The delivery was quick. And I received every thing I ordered. This has  made  me very pleased.
 Your company has been extremely professional, your pricing has been  competitive and your service has been excellent.
 I look forward to doing more business with you and Expandore in the  future.

 Kind Regards
 Storm Aswood
 sideshow productions

From: Mr Didier Seevraz

To: Steven

Sent: Friday, June 06, 2003 11:44 AM

Subject: Re: Mr Seevraz - Mauritius

Dear Mr Steven,

the service at expandore is excellent, compared to other company who is selling online you always have unbeatable prices and the most recent equipments. It is true that  transferring thousand of dollars to an online company does not happen everyday to me, but the way you have deal in different emails exchange has been very important and in fact this is where the trust is built and there was no hesitation.

Thanks and Regards

Mr D Seevraz

From: Mr Didier Seevraz

To: Steven

Sent: Tuesday, May 20, 2003 12:02 PM

Subject: Mr Seevraz - Panasonic AGDVX100E

Dear Mr Steven,

Thank you for all your support, Expandore is a simply fantastic, I test the Panasonic and everything is OK.

The customs didn't even try to open the packaging because it was so professional quality. Be sure that there will be more business in the future.

Mr Didier Seevraz

Tel: (230) 217 0818


From: "Ayman Azmy"

To: "Expandore" <expandore@expandore.com>

Sent: Friday, May 23, 2003 7:29 AM

Subject: RE: Tracking No. 1744026200 / Invoice 3030503 /AG-DVX100P /Cdo

 Dear Steven and Wendy,
 Thank you so much for your service... the goods arrived  without
 any problems, and i am very happy with the products... and yes, it is the
 NTSC version i wanted : )
 Best wishes,

From: rico

To: Steven

Sent: Friday, June 13, 2003 5:50 AM

Subject: Re: Thank you for buying from Expandore

All apologies to make you wait so much, cause in your side you answer so fast to my mail and you prove all the serious of your shop.

Instead some delay form dhl, you take care to my order and of me as best. I sure that I save time and money to order to you than in a French shop.

Sinon en francais: n'hitez pas a passer commande c'est du sérieux ce shop et st de la balle!! il repond aux mail plus vite que son ombre

franchement, j'étais au début un peu suspiteux, mais mes doutes ce sont dissipés face au serieux de steven et de tous ses collaborateurs. Malgreé un retard de la part de dHL  j'ai reçu en une semaine ma cam entiere avec ces acssoires niquel !!!!!!

Thanks Eric Chieze  

From: rico

To: wendy

Sent: Tuesday, May 20, 2003 4:15 AM

Subject: Re: Tracking No. 1734006120 /Re: AGDVX100E/France /Cdo

Thank a lot, I will inform you about the acknowledge of my order.

In Waiting, i have to say that it was a great pleasure to deal with you and i plan already to call you for others purchases (maybe i might come to see you ). you can be sure i will tell to all people about your serious and your know how. 

See you at the reception, i will write to you a good mail for the customer feedback without any mistake.

                            thank Eric Chieze

From: "Rafael"
To: "Steven" <steven@expandore.com>
Sent: Thursday, May 08, 2003 1:58 AM
Subject: Re: Fw: Panasonic DVX-100 PAL

I was hesitating before I ordered the Panasonic DVX100E PAL, because I am living in the US and ordering from so far.
But the service was really good, great communication, received the confirmation fast and no problem with the
bank transfer. Excellent prices and services. Thanks!

From: Fiona O'Leary

Sent: Monday, June 02, 2003 8:52 AM

Subject: FW: Tracking No. 1734006212 /AG-MX70E

Dear Steven,

Thank you for the outstanding service we have received from your company over the past few weeks, it has been amazing that an overseas transaction could run so smoothly!!

From: "Mascha Bouwens"
To: "Steven" <steven@expandore.com>

Sent: Tuesday, May 06, 2003 10:48 PM

Subject: Re: URGENT! DVX100 for Netherlands

Dear Steven,
 I would like to thank you very much for your very quick and accurate  service during the purchasing of my Panasonic DVX100. I received the  camera faster than I hoped for and because of that I was able to order  the camera and shoot my film within a week (who can beat that, all the  way from Singapore to The Netherlands!). Keep up the good work!
 Yours Truly, 
Manfred Poppenk 

From: chris
Sent: Tuesday, May 06, 2003 12:07 PM
Subject: Re: Customer Feed back
Dear Daniel
In my dealings with you I have been very satisfied with the very professional way you have dealt with my purchase. When talking with you I was impressed with your product knowledge and your ability to calm my concerns relating to total payment before purchase.
The camera was supplied ahead of the promised delivery time and using DHL the delivery was extremely smooth and trouble free. It was probably easier, quicker and certainly very much cheaper than buying through the local camera suppliers.
There is nothing I could suggest you change to improve your service and I would be very happy to act as a reference should you find that useful.
Many regards
Chris Ward

From: "Kire Godal"

To: "Steven" <steven@expandore.com>; "Meow" <expandore@expandore.com>

Sent: Sunday, April 27, 2003 3:59 PM

Subject: Re: DSR370PL S20x8.6 URGENT!

 Dear Steven,

 Thanks so much for your business integrity!  It means a lot, and we will
 continue to use you, and spread the word amongst our colleagues!
 Kire Godal
 Malaika Productions

From: david stringer
To: Steven
Sent: Monday, April 28, 2003 5:16 PM
Subject: thank you

thank you steven, I received the parcel and everything is complete, your service has been fantastic, I will definitely recommend you to others in the future, I have many contacts  who could use your service.

with thanks

David Stringer

From: Yellow House Productions
To: Steven
Sent: Tuesday, April 22, 2003 7:59 PM
Subject: Re: AG-DV2500E PAL
Hello Steven 
Pleased to reply to your email.
Everything went smoothly and the VTR arrived within three days and is up and running. Thank you for your efficient service. 
If I was to have a criticism it would be re. the surcharge on the Paypal payment system. It would have saved me a lot of time (both in you delivering the goods and me going to the bank to make the arrangements)  if I could have paid by Paypal. I realise that your prices are very competitive and that to absorb the 3.5% would bring down your margins, but maybe a half way compromise would be possible.
Again this would be my only criticism as all else was very efficient.
Thanks again
 Stephen O'Brien
From: Adam
To: undisclosed-recipients:
Sent: Thursday, April 17, 2003 10:17 AM
Subject: Re: Re Expandore.com

       Hi Gene, I was weary at first but I have bought over 50,000 dollars in merchandise, they are very honest and straight forward. Not like the Americans I have dealt with and I am American in South Florida. Expandore is a huge company, not a small operation, you have nothing to worry about. Check my website, zorresty.com, check my feedback, I am legitimate, you will see that, you have nothing to worry about.

- Adam

From: <bill_strong>

To: <expandor@singnet.com.sg>

Sent: Tuesday, April 15, 2003 11:28 PM

Subject: Re: GP-CX161/53/ to USA

 Dear Steven,
 Thank you very much for your personal attention to my order.  The whole
 process of ordering from your company was a great pleasure, and I applaud
 you, Wendy, and Winston for your excellent service.
 As our camera needs expand in the future you can be sure that we will be
 calling you.
 Kindest Regards,
 Bill Strong

From: TomHay
To: Winston
Sent: Tuesday, April 08, 2003 3:59 PM

Subject: Re: 4 years Extended Warranty on AG-DVX100E


"The people at Expandore Enterprises were incredibly responsive and attentive to the ordering, shipping and delivery process involved with our camera purchase.  They understand what is necessary to get the shipment safely from Singapore to the States - and the cheapest way.

I would do it again."



From: Marc Roschi
To: Steven
Sent: Thursday, March 27, 2003 6:07 AM
Subject: Sony DSR-PD150P
Steven and Wendy,
This morning I received above in very good condition. I must say your handling this purchase was very professional, efficient and you only can be congratulated. Please be assured that your company name will be recommended whenever there is an occasion.
Again many thanks and wishing you all the success you so much deserve.
Kind regards, Marc Roschi

From: "Volker Barth"

To: "Steven" <steven@expandore.com>

Sent: Tuesday, March 25, 2003 5:45 PM

Subject: Sony PD 150 /Germany - Recommendation!

 Dear Steven,
 the RISK-AVERSION to do online-business across borders:
 for us it was a really tricky decision to do with You business across  borders. We only know You from Your website. And from a good  email-customer-relationship.
 Yet what would happen if things go bad?
 For the amount of money of a camcorder - it would be impossible to start legal steps against a crooked dealer. And there are, sadly, quite a few  bad-ones as well.
 So the risk was ours, as we first had to send You the money before You  started delivery - without knowing for sure, that You are a reliable  dealer - specially as Your prices are very competitive.
  So it was a good help for us, that You passed us some customer   references, whom we could call in person. And Your service has been  reliable! The camera was delivered very quickly after the money  transfer, and everything in expected quality.
 If there are customers from Germany or Europe who would like to have a  personal talk with a former customer of Yours, feel free to pass on our  telephone number (+49 7631 740 696) as reference. We really can recommend  Your service so far.

 From: <Aarti.Shah>
 To: Expandore <expandore@expandore.com>
 Sent: Friday, March 07, 2003 5:21 PM
 Subject: Re: AG-DVX100E /Tracking No /Cdo - it has arrived

 DHL have realised their mistake and have come back with the second box.
 Thanks for your excellent customer service.

From: "Jose Maria Martinez"
Sent: Tuesday, March 04, 2003 11:09 PM
Subject: Re: shipment delivered/ Fw: AGDVX100 / Wire Transfer DONE /Cdo

 Dear Steven:
 Thanks for your service. The camcorder is at home and everything works fine.
 I have recommended your site to many dv forums because you have been really
 serious with your delivery. I hope we can make more business in the future.
 Thanks again,
José María Martínez

From: Luis Ramada Pereira
Sent: Thursday, February 27, 2003 9:12 AM
Subject: RE: DSR-PDX10P /Cdo
I have received the cargo. Everything is in order. It has been a pleasure dealing with you and I'll have no hesitations in recommending you to other people.

Luis Ramada Pereira

From: "Hugh Harrison"
To: "Stevensun" <expandor@singnet.com.sg>
Sent: Thursday, November 21, 2002 6:51 PM
Subject: Re: Canon XL1s

 I'm awed by your speed and efficiency.  The NPB would be proud of you.
  I will get back to you to confirm the things I will need very soon.
 Best regards, 

From: Igor
To : Expandore
Sent: Thursday, November 21, 2002 12:15 AM
Subject: Panasonic 

" I will, promise. Panasonic never was affordable for us before you.

So we'd never tried to offer it. Now we press for Panasonic"

From: Murray Soon
Sent: Wednesday, September 25, 2002 4:14 PM
Subject: PTAE100 Inquiry - Follow up

HI Steven

Just a follow up to say thanks for the professional service - I certainly will be passing your name on to colleagues. 
In addition to this, if you require a NZ reference to your service I am happy to be used as a referral. 


Murray Soon

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