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Feedback from our Customers

Note : For confidential  reason and to prevent spam mails, the senders e-mail were removed. If you need clarification, we need sender's consent to reveal their e-mail address to you on request.
These are the messages from our customers Your Referral helps us grow and improve our standard of meeting your requirements ! Many Thanks ! We love to hear from you
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From: "franck 06"
Sent: Wednesday, December 29, 2004 8:25 PM
Subject: Re: Expandore Sales Agreement (Order ID : ORD-763)

 I received perfectly packed my order within 2 days, after the wire  transfers.  Everything all right, I am ready to shoot now !
 Your sales department is efficient and I appreciate.
 I won't hesitate to order by the same way next time !
 Franck S.

From: "Kieran Garbutt"
Sent: Monday, December 20, 2004 6:39 PM
Subject: AW: International Shipping

Hello Steven,

I have had a really good experience with you guys.  The camera arrived very quickly and although it was affected by a known defect, I was able
to negotiate a repair here instead of sending it back to Singapore.  I am very pleased with the way the order and repair was handled by your staff and

would be more than happy to order from you

Kind regards,

From: robert bath

Sent: Tuesday, December 14, 2004 11:12 PM

Subject: Re: Del by UPS, Mr Robert Bath-USA-JS


I had nothing but excellent service from Expandore. I am a South African native and was in the US for a few months filming in Seattle. I was very keen to try out the DVX100A and after shopping around online, found Expandore more competitive (price wise) than other online retailers. I ordered the camera, a little anxious, and it arrived three days after the money-order was received in Seattle. The contents of the package were to spec and Expandore had done exactly as instructed (attaching a copy of my airline-ticket and passport to void duties and taxes for the US import). Completely satisfied. Thanks again.



From: Tim Ashbrooke

Sent: Thursday, December 02, 2004 11:30 AM

Subject: Re: HDRFX1E Tim Ashbrooke PI - Payment received

Hi Eng 

Thank you so much for everything! Your service and prices are the best I've come across so far. I will DEFINITELY be dealing with your company again and will be recommending you to all my colleagues and friends who want AV equipment.


I look forward to receiving the camera!


Kind regards

Tim Ashbrooke

From: Tim Ashbrooke
Sent: Monday, December 06, 2004 12:52 PM
Subject: Re: HDRFX1E Tim Ashbrooke PI - Payment received

Hi Eng
 Got my camera today in perfect condition - right on time!! 
Thank you VERY MUCH!!! I am one HAPPY customer!!
All the best
Tim Ashbrooke

From: Thomas Hoepker

To: Sales

Sent: Thursday, November 25, 2004 8:26 AM

Subject: Re: Del by UPS,Mr Thomas-USA-EW

Dear Eng Wee,
the shipment has arrived in record time and everything is in best order. I want to thank you for great and prompt service!
Very best regards
Thomas Hoepker

From: robert bath
To: joe@expandore.com
Sent: Wednesday, November 24, 2004 10:22 AM
Subject: RE: FW: Del by UPS, tracking# M1614819803-Mr Robert Bath-USA-JS

Thankyou very much for the package. It arrived on Friday with all the accessories. I really do appreciate the timely manner in which you conduct yourselves and I will certainly be doing business with you in the future.
Yours Sincerely
Robert Bath

From: victor

Sent: Tuesday, November 23, 2004 6:03 AM

Subject: RE: Del by UPS, All Global-Mr Victor-US_SS-ORD707

Your service was excellent. I am satisfied. I will keep buying from you  as you maintain the same level of service.

Thank you very much


Victor Guerrero

All Global          

From: "Gérard MATHIEU"

To: "Sales" <sales1@expandore.com>

Sent: Wednesday, November 03, 2004 4:27 PM

Subject: Re: Del by UPS,Mr Gerard-SS

Dear Shirlene,
As I wrote to Mr Steven Sun after I have received my order, I am very  satisfied of the time limit between order and reception . I am also very satisfied of the  relationship I had with your customer service.
The only negative point I  found is the payment, I  should find easier to pay with a credit card. But it is a  tiny point besides my  satisfaction. The parcel was very well packed and everything was ok inside. It took five days for the reception. That is very fast.
If I know anybody interested in such case, I should recommend your firm.
Best regards.

Sent: Wednesday, October 27, 2004 4:25 PM
Subject: Del by UPS, Video Design-Mr Mc Cord-Belgium-SS-ORD678

 OBJECT: Customers feedback
 For a first experiment, I am entirely satisfied with the service suggested  by Expandore. The parcel arrived well .
 Its packing was correct and there was not a nasty surprise. Only small  problem, the parcel arrived at home before payment at UPS, which
 caused a small movement of panic. All is in order now !
 I'll make sure other purchase soon with Expandore...
 Thank you and best regards, 

 Mc CORD Bernadette

From: LIGET Thomas
To: Sales
Sent: Tuesday, October 26, 2004 3:03 PM
Subject: Re: Del by UPS,Kiparoo-Mr Thomas

My experience with Expandore through the e-way was incredibly positive.
Before we make the deal, the sales did a very good job to inform me about prices and details for delivery. And then the delivery was very quick . I did my wire transfer on Thursday and the next monday it was received at home.
Thanks a lot and keep on working like that ! Many companies should consider Expandore services as an example !!!
Thomas Liget

From: Matt Adams

To: Sales

Sent: Tuesday, October 26, 2004 3:06 PM

Subject: Re: Del by UPS,Mr Matt--SS


It is great when a company wants to know how customers experiences have been.


This was my first major (US$2181) internet purchase and at the start I was very skeptical.  You always hear of people being taken by online purchase scams.  I can honestly tell you that my experience with Expandore, Steven Sun and UPS was very positive.  Steven was a pleasure to deal with and answered all of my questions in a precise and timely manner.  UPS was very quick and the tracking was great.  I received my camera in perfect condition and it only took 4.5 days


I commend everyone involved in this, my first real online purchase.  I have told many people about my purchasing experience and have recommended you guys for the job.  Once again thankyou to everyone involved.


By the way the camera meets all my expectations and more.



Matt Adams

From: "Gérard MATHIEU"

To: "Sun_Expandore" <sun@expandore.biz>

Sent: Friday, October 01, 2004 12:57 AM

Subject: Thank you...

Dear Mr Steven Sun,
I want to tell about my order. I am very satisfied . I order it on last Wednesday, paid it on Thursday and received it  on Monday.

All is OK, thanks again for the fast delivery and responsible attitude.
Best regards.

From: Philip Holder

Sent: Tuesday, September 21, 2004 1:13 PM

Subject: Customer Feedback

Hello Shirlene,


I would like to congratulate your company for your professionalism. Your sales team was always polite and helpful. Your standard of service and efficiency was second to none. I would not hesitate to recommend you to anyone looking to purchase equipment and will look forward to doing business with you again in the future.


Regards Phil Holder

Pixel Light Media

From: Terry Bakker

To: Sales

Cc: Steven

Sent: Thursday, September 16, 2004 3:04 AM

Dear Shirlene & Joe,

Thank you for your great service and integrity. I nearly got scammed a couple of months ago by an internet fraudster pretending to sell Apple PowerBook computers. As a result, I was nervous to do the wire transfer, but you have proved to me that there are still trustworthy people in the world.

The customs turned out to be a bit more than I had anticipated, but thanks to your excellent value, I still got the 2 Canon XL1s’ for a lot less than I would have paid in South Africa. I have recommended Expandore to a number of my friends already, and would certainly buy more electronic equipment from you in the future. Thanks again. Keep up the great work.

Best regards,
Terry Bakker

From: grégory lespinasse

Sent: Tuesday, August 24, 2004 12:03 AM

Subject: about PD170P

Dear Expandore,

I was in holidays when my camera arrived at home. I was so surprised with the high speed of your work. I'm very pleased to have conclude with you.
I really appreciate your reply and attention, it was great to have someone to expose what I wanted and what I fear, you did everything right and it convinced me.

We can trust you. And thank you for your patience.

I bought a camera with a competitive price, the challenge is now to make good work with it!

I really thank you for the quality of your job.

Best regards


From: Tom Duesund

Sent: Tuesday, August 17, 2004 6:39 AM

Subject: Re: Expandore Sales Agreement (Order ID : ORD-606)

Hi Edward

Thank you for excellent service. The camera was shipped almost immediately after I made the payment and it arrived today, august 16th, three days before Fedex' estimated time of arrival.

The shipment also made it through customs without any delay.  Thanks to our arrangement, the shipment was not delayed and I saved at least $300 on the MVA.
Your prices are great too. I've tried the camera briefly, and so far everything is working perfectly.

Thanks again for excellent service. I will certainly recommend you to my friends. You may also quote my praise 

 (I too had to read a lot of praise for Expandore on bulletin boards before I dared to buy from you).

Tom Duesund

From: Tor Keiser

To: Sales

Sent: Saturday, July 31, 2004 4:43 PM

Subject: Re: Del by FedEx,ZoomTV

Dearest Shirlene Tan


I am very happy with my BD-X200E and with how your company handled it. I am sure we are going to do business again.

Maybe I could be doing business for you here  for you?


Best regards and have a  wonderful weekend.


Tor Keiser

From: Francisco Nieto

Sent: Friday, July 30, 2004 8:07 PM

Subject: RE: Del by FedEx, Tracking#671517606860-The White Alchemist-Mr Francisco



I received the order yesterday. The Internal taxes were higher than I expected, but it doesn’t matter because it has been cheaper than if I had tried to buy them here.

 We are very pleased with this first order and with your service and attention. We hope there will be a lot more.

 Thank you very much


Francisco Nieto


From: "Ronan Doyle"
To: "Edward Tang(Broadcast)" <edward_tang@expandore.biz>
Sent: Friday, July 30, 2004 8:36 PM
Subject: Re: T41231_AG-DVX100AE_15July_Doyle.Ronan_SA-ETRe:

 Hi Edward,

 I have received my camera and accessories today. All is good. I must say that  I did have a slight concern about doing business from here to Singapore.
 Like everyone else says, your service is 1st rate. If you want to use me as  a reference for future potential customers, feel free to pass on my details.

 Best Wishes
 Ronan Doyle.

From: Blagoi Dimitrov

To: Sales

Sent: Friday, July 16, 2004 4:05 AM

Dear Shirlene Tan, Joe and all the Expandor Team,

Thank you for your great work!
As this was our first big online purchase, I had some fears, but you proved me wrong. I've never imagined, that it will be so smooth and fast.
I would like to express my gratitude for all your efforts. If you need any recommendation here  please feel free to contact me.
It will be a great pleasure for me to assist you.
Once again Thank You!

Best wishes
Mrs. Iordanka Blagoeva
Aerobic Union Bulgaria

From: Shabbir Jivraj

Sent: Tuesday, July 13, 2004 8:08 PM


To,     Mr. William Tham, 

        Thanks for email of 8/7/2004 regarding the delivery of video camera Panasonic and JVC MiniDV/VHS Deck. This was our first deal and I was really impressed the way Expandore executed the whole deal. Though I have not met Mr. William Tham, I was talking to him on telephone. He has really impressed me with his very humble and polite approach. His professional advice on the specs differences in Asian and European market made me get the right equipment i.e., Panasonic AG-DVX102AEN

I with my company are looking forward to do good business with Expandore for mutual benefit. Hope to meet Expandore staff when I visit Singapore in early or mid August 2004.


Thanks and all the best. 



Murtaza Jivraj




From: finpurchaser01

Sent: Friday, July 09, 2004 12:23 PM
To: joe@expandore.com
Subject: RE: commercial invoice - greeting from Expandore from India



Good Evening

before 6 days we received our s-vhs and its working nice here everybody is happy with new machine  and do you know as a purchaser i import the item for first time and it was nice experience. My English is not so good  but from your company every time i got reply. It built my confidence. Yes i did it.

Thank A Lot.

Nice to here you



Kiran/ India

 From: "Blagoi Dimitrov"
 To: "Expandore Customer Service" <
 Sent: Monday, July 05, 2004 4:55 PM
 Subject: Package delivered!
 Dear Shirlene Tan, Joe and all the Expandore Team,

 Thank you for your great work!   As this was my first big online purchase, I had some fears, but you proved  me wrong.
 I've never imagined, that it will be so smooth and fast.
 I would like to express my gratitude for all your efforts.  If you need any recommendation here in Bulgaria, please feel free to  contact me.
 It will be a great pleasure for me to assist you.
 Once again Thank You!

 Best wishes
 Blagoi Dimitrov
 Freelance video editor and VFX artist,
 PS. I will definitely recommend you to all my colleagues and friends!

From: Sergio Martin Cambefort

Sent: Saturday, June 19, 2004 7:41 AM

Dear Mr. Tham, I receive my camera and I'm very happy to say that it is incredible, I love it, and as I can see it is in perfect condition, and all it's component are fine.  I got into the escrow web page and already confirmed so they must do the payment any moment now, anyway I also wrote and email to them, just for confirming everything it's OK.   .....

I would be very please to recommend Expandore to all the people I know, and of course in your web page

Well, thank you for everything again, and I'll write to you in the future if I need something......


Best Regards,

Sergio M. Cambefort,

From: j :: s @ w :: u -- jo smets

To: William Tham

Sent: Wednesday, June 02, 2004 5:00 PM


everything has arrived in perfect condition, without any interference from anybody or anything. i must really thank you for such an excellent service. i'm now wholly convinced i'll do business with you again. the first things i've set my eyes on are some accessories for the camera, like the 16:9 adapter etc. i'll be in touch, take care--

 jo smets

From: Dreammakers

Sent: Thursday, April 29, 2004 9:26 PM

I received my parcel today, it arrived only 2 days after I wired the payment...that's amazing service...thank you.  

I will definitely deal with your company again. 

Your new happy customer,


Marwan Farha

From: M Robbins
To: Edward
Sent: Friday, April 16, 2004 9:13 PM
Thank you very much Edward!
We have received the Canon XL1s today and have already started using it. It's really great! Thanks for the excellent customer service and ultra fast delivery. I will definitely be recommending you to my friends and business partners and using you for future video equipment purchases. I look forward to doing business with you sometime in the future.
Kind Regards,
From: oronce.reynaud

Sent: Thursday, April 29, 2004 10:30 PM


Yes, I did receve the Camera Yesterday 28th morning. Everything seems in order. I deeply congratulate you and your teem for the quality of your work.

Thanks and best regards.
Jean-Jacques REYNAUD.

From: Dreammakers
Sent: Thursday, April 29, 2004 9:26 PM
I received my parcel today, it arrived only 2 days after I wired the payment...that's amazing service...thank you.  
I will definitely deal with your company again. 
Your new happy customer,
Marwan Farha

From: Dipolelo Video Arts (Pty) Ltd

To: Sales

Sent: Thursday, April 22, 2004 8:24 AM

Dear Ms Tan,

Dealing with your company has been the most straightforward, hassle-free international purchasing experience I've had in the past ten years.

Pass on my regards to Mr Sun, who handled my order.


John Clement

From: Somos Attila
To: Edward
Sent: Tuesday, March 23, 2004 11:37 PM
Your company give us an excellent service congratulation!!!
Definitely I will place more and more order to you , thank you again
From: Chris Peckham
To: Sales
Sent: Friday, March 26, 2004 3:38 PM
Expandore has helped me through the process of researching and purchasing my equipment. From emails to phone calls, Expandore has been there all the way. Not once was there an issue to complain about. The price was the best around, the service was exceptional, and delivery was quicker than expected - even to rural area ! Again I thank you for your professionalism, and look forward to our future business together.
You may quote me on this.
Trust is hard to to come by these days... you've earned it.
From: Jukka Juhela
Sent: Wednesday, March 17, 2004 1:54 AM
Dear Shirlene Tan
Within six days I received my order from You. To a small  west coast town. Well packed, carefully followed shipping, clearly marked and precisely according to the order. I wish we had similar service here .
Your are recommended by me! 
Jukka Juhela,
From: "Hans Jakob, JJ Film"
To: "Sales" <sales1@expandore.com>
Sent: Friday, March 19, 2004 2:17 PM

Hello Shirlene Tan. (and Expandore crew)

I am very pleased with doing business with you, and will surely look to your website next time I am in need of new video equipment. I think your
site is very nice and eazy to use, and the prices are much lower than others. The package arrived as promised and I did not have any problems.

Thank you.
Kind regards from the cold north.
Hans Jakob Varming

From: Jóakim Reynisson
To: Sales
Sent: Friday, March 19, 2004 5:14 PM
Best thanks for your outstanding service.
Have bought the Sony DSR170 and different accessories.  Used Escrow money transfer the first time but since then direct purchase.  All your service, including packaging and delivery is top class.
Joakim Reynisson
On_track productions

From: crazy71

Sent: Monday, March 08, 2004 7:53 PM

Subject: Delivery Of XL1s.

Dear William,


I would like to thankyou personally and your team for the quick personal service received regarding purchase of the Canon XL1s + Acc's

Package has arrived as stated within 3 days, Thanyou very much and keep up the fantastic work that you do.


I look forward to doing business with you in the near future. 

Kind Regards,



From: Videotravel

Sent: Tuesday, March 02, 2004 5:21 PM

Subject: Re: Shipping

Dear Joe:


This message was from 02/16/04 and now is every think ok, I´m very happy to do business from you  on 02/28/04 the goods coming with FedEx in perfect order. The NV9000 is better then i imagine and the tripod libec too. You are a very serious company and we do more bossiness in the future.


Thanks and regards, Álex

  From: "G.Whitmore"
  To: "William Tham"
  Sent: Friday, March 05, 2004 12:36 AM
  Subject: Re: Process of Panasonic AJ D250E

 We would like to let you know that Mr. Thomas Mueller from our Studio in Baghdad received the AJ-D250E DVCPRO Editing VC on 3rd March 2004
All was well and perfect packed and the machine is already in use.
 We really would like to point out your outstanding service with us and we appreciate your fast and excellent shipment as well as  your prompt service and delivery.
 We're looking forward to continue with more order in short time. 
 Thanks again and we remain until to the next order
   Jens Mueller
  Video+Postproduction Manager 

From: Rob van der Stap

Sent: Sunday, February 29, 2004 3:30 AM

Dear Shirlene,

Thanks for delivering my DVX100AE camera on such short notice. In one week from payment it arrived in perfect order. If ever you need a reference

in The Netherlands,

I’m happy to help. I was lucky to use one from the customer references (I found him using Google searching on his name).



Rob van der Stap


The Netherlands

From: Toloaja

Sent: Friday, February 27, 2004 3:31 AM

Subject: RE : W5417_Madagascar_6 Feb_Nirina_delivery THANK YOU!

Dear William Tham,


I’m glad to confirm that my camera and accessories arrived safe and well. Thank you very much for all. Your customer service is really great! It’s outstanding! I think it’s the best I ever known. I’m fully satisfied with Expandore.


Je recommande Expandore a quiconque veut acheter des accessoires vidéos sur internet. Leur service client n’a aucun égal tout comme leurs prix. Ils se mettent en quatre pour vous satisfaire et livrer le tout dans les meilleures conditions. Personellement j’ai commandé une AGDVX100 avec accessoires et j’ai fait livrer ca à Madagascar !! Tout est arrivé bien comme il faut. Expandore a fait tout le nécessaire pour trouver le meilleure livreur, calculer les taxes et tout tout … Tout ce que j’ai eu a faire, c’est de commander !! De plus ils assurent un suivi précis de chaque client.

Vraiment du bon boulot !! 

Best regards !! And thank you !! Merci beaucoup! 

Randriamaroson Erik Nirina

From: Chaim Mehlman
Sent: Monday, February 16, 2004 2:38 PM

I operate a video production business in Melbourne Australia. We recently bought a Sony DSR-11 video recorder by e-mail order from Expandore Electronics in Singapore. I did this after phoning three Expandore customers in Australia, who vouched for the company's honesty and excellent service.  I communicated with Expandore both by e-mail and phone, and found their personnel courteous and straightforward, responding immediately to any questions I had.
Payment was by bank transfer, a fairly simple matter if you have internet banking. The funds then took a few days to reach Expandore's account. Expandore then **immediately** organised delivery by FedEx (Friday). On Monday morning, FedEx phoned me that the goods had arrived. I paid the government charges, but asked FedEx NOT to deliver until Friday, as I would be out of town.
When I returned late Thursday, I found that my delay request had got lost somewhere in FedEx's system and they had tried to deliver 3 times. I also found 3 e-mails from Expandore expressing their concern as to why I couldn't take delivery. In other words, my only hassle in the whole transaction was from the delivery company, with Expandore following through to make sure everything was in order. Finally the recorder was delivered in perfect order.
I have no hesitation in recommending Expandore, and will certainly be dealing with them again.
Chaim Mehlman
From: Muhemmed Aejaz
Sent: Friday, February 13, 2004 11:04 PM
Subject: Thank You Expandore
Dear Mr. William and Ms. Shirlene Tan,

I am writing this message, though a little late, to inform you that I have received my AG DVX100AE Camera safely, through the Fed Ex on Feb 10. I have been really impressed by your service mindedness and a very professional approach specially in dealing with your online customers. I have already posted my views about your company, on one of the DVX forums. I took sometime to read the brochure and check the Camera, and I must say that I am absolutely delighted with its performance.

However, I must thank Expandore which has made this unique enjoyment possible for me.

Hope to be in touch with you in future too.

Muhemmed Aejaz

From: "serge ligtenberg"
  To: "Expandore Customer Service" <admin@expandore.biz>
  Sent: Wednesday, February 11, 2004 5:31 AM

  dear shirlene tan
  thank you for your interest, i'm very happy with expandore, this is the   second time in a few months that i've bought at your shop   and i hope to come back to you more often, i can and will recommend   expandore as a very good place to buy from and i can only say that i'm   very happy with your service, quality and price.
  with regards
  serge ligtenberg
From: jeff66
Sent: Tuesday, February 10, 2004 5:39 PM

Dear expandore,

I am very happy to know your service because you are very serious and very fast in your shipping order !!
good job !! thanks! and don't change !!
good day!
Jean françois Bequet
Sent: Thursday, January 29, 2004 9:25 PM
Subject: Re: Andrea Sbarretti PInos D20109 - PD170+NP960
Dear Daniel,
yesterday the Pd170  arrived to my home!!!
It is fantastic! I must thank you and the Expandore Enterprise for big kindness and for the efficiency.
I'm very satisfactory of the purchase . I'm certain to get more business from you in the near future .
Thanks & Best Regards.
Andrea Sbarretti
From: Charles
Sent: Wednesday, January 21, 2004 10:17 PM


I am writing to confirm that the Tripod arrived intact as promised within the specified time. I read some of the  customer feedback on your website so I was really not at all surprised that I would also, one day, join with all your other happy customers in thanking you for a GREAT service. I tracked my goods on the link provided and knew exactly when to expect it and the FedEx guy arrived with the goods just as promised. Keep up your good work. Your service is second to none. 


From: Jez Veal [mailto:
Sent: Monday, January 19, 2004 7:20 PM
 To: joe@expandore.com
 Subject: Canon XL1S

Joe, just to say thank you for doing all you said you would. My Canon XL1S  arrived in 4 days from payment. A very professional service and

 I'm delighted with my camera. FedEx were very helpful too.

Thanks again , Jez

 Jez Veal

From: Edris Kamali

Sent: Monday, January 19, 2004 8:26 AM

Hi Edward;

I am glad to let you know that I received my orders in good condition and am very happy with your excellent customer service. I will recommend your business to all my friends and everyone wants to shop online. 

From: Edris Kamali
Sent: Wednesday, January 14, 2004 2:44 PM
Dear Shirlene Tan;

Thank you for your email. Yes the cargo has arrived and it will be delivered to my place tomorrow.  Every thing goes very well beyond my expectation. I am extremely happy with your excellent customer service.  I will recommend your business to every one who wants to buy on-line.    Thank You

Edris Kamali 

From: Constantino de Miguel

To: Edward

Sent: Tuesday, January 13, 2004 3:12 PM

Hello Steven & Edward !

The camera and accessories arrived yesterday as scheduled. Everything is OK.  Besides I didn't pay any taxes ! Great !

I want to thank you for your excellent service. I'm telling everybody here  about the good experience of buying from you. It's not only price that matters, but also you customer support.


Thanks again,

 Constantino de Miguel 

From: Peter Andrian
Sent: Friday, January 09, 2004 8:56 PM
Subject: Re: Del by FedEx, Tracking# 845135763226-Mr Peter Andrian-SR-VS30-SS
To everyone at Expandore,
My JVC DV/VHS Deck arrived today safe & well. Thank you very much for your brilliant service. Three days from money transfer to arriving at more door. This was the first time I've used you, but it surely will not be the last. I will certainly be referring colleagues to your store. Keep up the good work, and the great prices!
Feel free to post this on your feedback link if you like.
Unlimited Vision Productions

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